Shame on MetLife - Unacceptable outsourced "Customer Service"
Shame on MetLife for "rewarding" their life insurance policy holders who have held their policies for a long time by providing "customer service" only from a foreign outsourced company. You can't understand what the agents are saying, and when you ask to speak with someone in the US they advise there is no one available to take the call so they will escalate for a return call within 24-48 hours. They say the only way to pay the premium on these old policies is to mail a check which these days runs the risk of having your check stolen. How can a company in this day and age not offer any other type of payment option for these older policies (now being serviced only by some foreign outsourced company) except for mailing a check?
This is absolutely unacceptable to be treated this way after faithfully paying premiums for over 40 years.
Date of experience: 03 May 2024